We aim to treat all of our customers in a fair and professional manner. If you have any complaints about our service or our treatment of your case, you can contact us at the contact details below. Alternatively, you can send your complaint in writing to:
Customer Complaints
c/o Customer Relations Team,
BCMGlobal
Block C, Maynooth Business Campus
Maynooth
Co. Kildare,
W23 F854.
You can also email us at [email protected]
We will acknowledge your complaint in writing within 5 business days of the complaint having been received. We will aim to resolve your complaint within 40 business days of the complaint having been received. We will issue you with a Final Response Letter upon completion of the complaint investigation. If you are unhappy with the outcome, you have the right to refer the matter to the Financial Services and Pensions Ombudsman.
