Arrears queries

Mortgages & Personal Loans

You can contact our Arrears Support Unit (‘ASU’) at the details below:

Commercial Loans

You can contact your assigned BCMGlobal Case Manager, or alternatively you can contact Reception at the details below and they will be happy to redirect your call.

BCMGlobal Contact Information

Call: +353 (0)1 654 8800 (Mon-Fri 9am to 5.30pm, excluding bank holidays)

Email: [email protected]

It would be beneficial if you could have your account details to hand when contacting us.

Other Useful Contact Information

The Central Bank

The Central Bank’s website provides independent information on financial products and

also provides a full copy of the Code of Conduct on Mortgage Arrears.

Call: +353 (0)1 244 5800

Website: www.centralbank.ie

Money Advice and Budgeting Service (MABS)

MABS is the State’s money advice service, providing free advice and assistance for personal customers struggling with debt. They can help you draw up a budget, renegotiate repayments with lenders and advise you on any benefits you may be entitled to.

MABS Helpline: +353 (0)1 764 4200 (Mon – Fri 9am to 8pm)

Email: [email protected]

Website: www.mabs.ie

Citizens Information Board: Public Service Information

The Citizens Information Board is the national agency responsible for supporting the provision of information, advice and advocacy on social services and for the provision of MABS.

Address: Citizens Information Board, Georges Quay House, 43 Townsend Street, Dublin 2

Lo Call: 0818 079 000

Website: www.citizensinformation.ie


A website provided by the Citizens Information Board and the Money Advice and Budgeting Service (MABS) which aims to provide comprehensive information on the services and entitlements available to those having difficulties paying rent or making mortgage repayments.

Website: www.keepingyourhome.ie

Department of Social Protection

This Department of Social Protection provides information relating to Jobseeker’s Allowance, Mortgage Interest Supplement (which provides short-term support to help pay mortgage interest repayments) and other state benefits you may be entitled to.

Website: www.welfare.ie

Financial Services and Pensions Ombudsman

The Financial Services and Pensions Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their dealings with regulated financial service providers. It is a free service.

Address: Lincoln House, Lincoln Place, Dublin 2

Tel: +353 (0)1 567 7000

Email: [email protected]

Website: www.fspo.ie

Insolvency Service of Ireland

The Insolvency Service of Ireland is the national agency responsible for all matters concerning personal insolvency. Under the Personal Insolvency Act 2012, you have the right to consult with a Personal Insolvency Practitioner. For more information please refer to their website.

Address: Block 2, Phoenix House, Conyngham Road, Dublin 8

Call: +353 (0)1 764 4200 (Mon – Fri 9am-5pm)

Website: www.backontrack.ie

The Budget Planner

The Budget Planner is a useful budgeting tool provided by The Competition and Consumer Protection Commission It is a quick and easy interactive tool designed to compare your spending with other households, and can help you to save money and become a smarter consumer.

Website: www.ccpc.ie/consumers/tools-an

The Irish Mortgage Holders Organisation (IMHO)

The IMHO provides independent and free advice and are a designated point of contact where you will be assisted with and advised on the completion of a Standard Financial Statement (SFS), which is a key component for determining the most suitable solution for the resolution of the arrears. This assistance will be provided over the phone, online or in person. The IMHO will then submit the relevant information to a designated team in BCMGlobal for consideration and agreement of next steps.

Call: 1800 988 977

Website: www.mortgageholders.ie

The Competition and Consumer Protection Commission

The Competition and Consumer Protection Commission is a statutory body tasked with representing and defending consumer interests. The CCPC provides a range of useful tools and information to help consumers manage their money and make smart decisions.

Call:  +353 (0)1 402 5500 (Mon – Fri 9am to 6pm)

Website:  www.ccpc.ie./consumers

Office of the Revenue Commissioners

The Office of the Revenue Commissioners’ website provides information on all tax credits and benefits you may be entitled to.

Website: www.revenue.ie


We aim to treat all of our customers in a fair and professional manner. If you have any complaints about our service or our treatment of your case you can contact us at the contact details below. Alternatively, you can send your complaint in writing to:

Customer Complaints

c/o Customer Relations Team,
Block C, Maynooth Business Campus
Co. Kildare,
W23 F854.

You can also email us at [email protected]